Frequently Asked Questions
Answer : Each type of plant has different care needs. For detailed information and care tips, please visit our Plant Nerd Blog on our website and social media. Here you will find a wealth of information about different plants, care advice and tips to keep your plants healthy and happy.
What if my plants arrive damaged?
Answer : If your plants arrive damaged, please contact us as soon as possible and send photos of the damage. We understand that plants are fragile products and will do our best to help you. You can also check out our Plant Nerd Blog for tips on saving damaged plants or contact us for expert advice.
Can you ship plants to my address?
Answer : Yes, we ship our plants to addresses in the Netherlands, Belgium and other EU countries. Our plants are packed securely and carefully to ensure they arrive to you safely. We aim to ship your order quickly so that you can enjoy your new plants quickly. For a full list of the countries we ship to, please see the Shipping page.
What should I do if I am not satisfied with my purchase?
Answer : If you are not satisfied with your purchase, please contact us as soon as possible. Our returns policy allows products to be returned within 14 days of receipt, with the exception of perishable products such as plants. Please see our returns policy for more information. We are always ready to help and can advise on possible solutions.
How long will it take for my plants to arrive?
Answer : We strive to ship your order as quickly as possible. However, delivery time may vary depending on your location and plant availability. We will provide you with an estimated delivery time when you place your order.
What should I do if my plants are not growing well or do not look healthy?
Answer : If your plants are not growing well or do not look healthy, please contact us and send photos of the plants. We can advise you on potential care issues and provide solutions to help your plants thrive.